February 20th, 2022
Dear Immersive Van Gogh San Antonio ticket holder,
I am Corey Ross, the producer of Immersive Van Gogh San Antonio. I am writing you today to inform you of, and apologize for, another delay of our opening date. We truly understand your frustration and disappointment.
We are eager to share our incredible immersive experience with you, but want to guarantee the best possible experience for you that we can.
Immersive Van Gogh is one of the world’s most popular immersive installations. This is because of the quality of the show, as well as the effort that goes into constructing the perfect setting for the experience. Staging a production of this magnitude is exceedingly challenging and requires very specific criteria. Unfortunately, when we announced that we were coming to San Antonio, we had already investigated several venue options which, for one reason or another, ended up not being available or not allowing us to present Immersive Van Gogh in a manner befitting our standards.
We are pleased to announce Lighthouse ArtSpace San Antonio (221 Burleson Street) as the location for Immersive Van Gogh. Thankfully, we have found an ideal venue that will allow us to bring this world-class attraction to San Antonio. The opening date has been rescheduled for Thursday, May 26. Immersive Van Gogh San Antonio will run through September 5, 2022.
We are committed to bringing you the best possible show, on par with our productions that have been a hit in New York, Los Angeles, Chicago, and other cities. We have already successfully presented Immersive Van Gogh in 16 North American cities to date, and over 4.6 million visitors have enjoyed our production so far. We cannot wait to open our doors in San Antonio, and welcome you to our experience.
We sincerely appreciate your patience and understanding as we work to achieve this.
We will now open on May 26, 2022
I understand how inconvenient this may be for you. We promise you an easy and hassle-free way to reschedule your tickets for an alternate date.
You will receive new tickets for a specific date and time from Universe.com within the upcoming days. Please check your spam/junk/promotions folders as the tickets do sometimes get filtered there. If the new date we have chosen for you does not work, you can request a change of date at no charge by clicking HERE.
If you cannot attend and would like a refund, please email email@example.com and our customer service team will issue a full refund to the original form of payment. We are doing our best to make all the changes swiftly; again, we are grateful for your patience as we respond to every inquiry.
We sincerely appreciate your understanding as we work to bring you an unforgettable experience. We very much look forward to welcoming you to Immersive Van Gogh San Antonio.
Immersive Van Gogh