Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh San Antonio. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guests

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I Bought My Tickets But...

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • I need to reschedule

    CHANGE OF DATE REQUESTS:

    To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date 

    Subject to availability and must be requested a minimum of 24hrs prior to your scheduled attendance.

    Please note a $9.99 per TIMED ticket fee will apply. Flex ticket holders are able to change their dates free of charge.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • Operations

  • Hours of Operation

    February 21st – February 27th
    Monday | Closed
    Tuesday | Closed
    Wednesday | Closed
    Thursday | 2 PM – 10 PM
    Friday | 12 PM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 10 PM

    February 28th – March 6th
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 9 PM

    March 7th – March 13th
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 9 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 9 PM

    March 14th – March 20th
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 9 PM
    Thursday | 10 AM – 9 PM
    Friday | 10 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 9 PM

    March 21st – March 27th
    Monday | 11 AM – 7 PM
    Tuesday | Closed
    Wednesday | 10 AM – 9 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 9 PM

    March 28th – April 3rd
    Monday | Closed
    Tuesday | Closed
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 1 PM – 9 PM
    Saturday | 10 AM – 9 PM
    Sunday | 10 AM – 9 PM

    April 4th – April 10th
    Monday | Closed
    Tuesday | Closed
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 9 PM
    Friday | 10 AM – 9 PM
    Saturday | 10 AM – 9 PM
    Sunday | 10 AM – 7 PM

    April 11th – May 8th
    Monday | Closed
    Tuesday | Closed
    Wednesday | 1 PM – 8 PM
    Thursday | 1 PM – 8 PM
    Friday | 11 AM – 9 PM
    Saturday | 10 AM – 9 PM
    Sunday | 10 AM – 7 PM

    The last entry is 40 minutes prior to the close time stated above. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • Show Info

  • Location

    Making its mark in the heart of San Antonio

    The location Immersive Van Gogh Exhibit is taking over, is a secret venue situated in the heart of San Antonio. To be announced before the exhibit opens, existing ticket holders will receive an email with the venue name and location once it is made public.

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

  • About Immersive Van Gogh San Antonio

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in San Antonio.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Ticket Info

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority access and admission
    • Van Gogh cushion to keep
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX entry benefits††
    Premium – FLEX Tickets Include
    • Van Gogh cushion rental
    • Limited edition poster
    • All FLEX entry benefits††
    Basic – Timed Tickets Include
    • Standard admission††
    Child Tickets Include
    • Admission ages 6 – 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

    ††Please see the section FLEX vs. Timed below for further details.

  • FLEX vs. Timed

    FLEX tickets allow a greater arrival window of two hours before up to two hours after your start time, subject to hours of operation

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

    Change Of Date Requests For FLEX Tickets

    All change of dates must be made 24 hours prior to scheduled attendance and are subject to availability.

    We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please do so here.

    Hours of operations are subject to change with no notice.

  • Peak, Off-Peak & Prime

    This relates to pricing differences depending on date and time selected.

    Peak times are generally Thursday and Friday after 5 PM, all day Saturday, and Sunday until 7 PM.

    Off-Peak times are generally all day Monday and Tuesday, Wednesday, Thursday and Friday before 5 PM, and Sunday after 7 PM.

    Prime times are generally Friday at 7 PM, Saturday at 2 PM and 3 PM, and Sunday at 2 PM.

  • Ticket Prices
    Peak
    • VIP – $99.99
    • Premium – FLEX – $64.99
    • Basic – Timed – $54.99
    • Child – $34.99
    Off-Peak
    • VIP – $79.99
    • Premium-FLEX – $49.99
    • Basic-Timed – $39.99
    • Child – $29.99
    Prime
    • VIP – $109.99
    • Premium – FLEX – $79.99
    • Basic – Timed – $69.99
    • Child – $39.99

    All tickets are subject to a service fee of $6.99 on top of the above prices, as per our terms and conditions.

    Ticket prices are subject to change.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

    Discount amount will be applied at checkout.

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